Manage members, roles, moderation, reports, and community credits

Community tools help owners keep participation safe, useful, and correctly permissioned. For the member access side of the same journey, see Manage memberships, credits, and gated content. For reporting from a member perspective, point people to Report content and stay safe.

Before you start

• Decide who should have owner, admin, staff, or moderator permissions.
• Review current reports before changing moderation settings.
• Keep a written community policy for repeated moderation decisions.

Manage people and roles

1. Open Settings > Community > Members to review members.
2. Open Settings > Community > Roles to update role assignments.
3. Open Settings > Community > Membership analytics for billing and conversion context, and Settings > Community > Credit usage for credit activity.
4. Open Custom emojis when community expression needs moderation or cleanup.

Handle moderation and reports

1. Open Settings > Community > Reports & Appeals.
2. Review the reported profile, post, comment, or message.
3. Apply the appropriate moderation decision.
4. Open Moderation to review broader settings.

Expected result

Members should have the correct access, and unsafe content should be handled consistently without exposing private reviewer notes.

Troubleshooting

• If a member cannot access a feature, check both role and membership restrictions.
• If reports repeat, update community guidance and moderation settings.
• If an action is unavailable, confirm your own role includes moderation permissions.