Track orders and bookings

Use the personal orders and bookings pages to check what you bought and what needs your attention.

Before you start

• Sign in with the account used for checkout or booking.
• Keep your order confirmation email available when contacting support.

Track an order

1. Open Settings > Personal > My Orders.
2. Select the order you want to review.
3. Check the status, seller updates, delivery tracking, and receipt details.
4. Follow any seller instructions for returns, collection, or delivery questions.

Track a booking

1. Open Settings > Personal > My Bookings.
2. Select the booking.
3. Review the time, service, seller notes, and status.

Expected result

You should see the current state of each order or booking and know whether the seller, carrier, or support team is the next contact.

Troubleshooting

• If an order is missing, confirm you are signed in with the same account used at checkout.
• If tracking is unavailable, the seller may not have added carrier details yet.
• If a booking time looks wrong, check your local timezone and contact the seller before the appointment.